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Scope and Planning – it is essential to have a detailed and clearly defined and agreed scope at the start of the project. The scope will form the basis for the planning of resources, workshop schedule and milestone deliverables.
Correct Project Resourcing - ensuring we have the right team is in place to carry out the Project based on scope, throughout the lifespan of the project.
Detailed Work Flow Analysis and Configuration – capturing the requirements and providing solutions, working together in workshops and online.
Successful Data Migration – focus on QA of the data and import through predefined templates, import support and testing. There will also typically be a secondary import close to Go Live which may involve a data freeze period, to ensure we have captured all ongoing activities.
Training – hands-on as part of the workshops, with active involvement from the Customer.
Deployment and Transition Strategy (Shore and Vessel Deployment)
Testing and UAT – Initial testing of individual configuration and preparation of detailed UAT to match customer workflows
Pilot (Test) run - taking into use the crewing system on a limited number of vessels
Payroll Parallel run - a minimum of two payroll period parallel runs, to ensure accuracy and avoid errors in payroll at Go Live
Scheduled Roll Out – selecting the roll out plan
that works best for your operations
Transition to Operations – ensuring a smooth handover from Project to Operations and into Adonis Support
Engagement - In addition it is essential for the Customer to manage expectations within their project team and towards the end users. We recommend a communication plan as a key part of managing this as well as including and directly involving onboard and end at the early stages of the process. We also strongly recommend that onboard resources are included in the wider project team and directly involved throughout the project.
Change Management – Change Management is key to ensuring delivery of project on time and within budget.
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Below is an overview of the roles and responsibilities we would recommend to implement the Adonis solution.
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| Crewing Modules , including TrainingQSSHE and Certification | Payroll | Personnel Portal | Technical and Infrastructure | Project Administration |
Adonis Resp: | Senior Crewing Consultant | Senior Payroll Consultant | Crewing Consultant | Senior Technical Consultant | Project Manager |
Customer | Crewing Specialists and/or Coordinators by Vessel Pool Training Responsible Travel Coordinator/Responsible QHSSE and Safety Coordinator/Responsible Onboard Competence such as Master or , Tech Superintendent or Purser | Payroll Manager/Supervisor Onboard Competence such as Master, Tech Superintendent or Tech superintendedPurser | Crewing Specialists and/or Coordinators by Vessel Pool Onboard Competence such as Master, Tech Superintendent or Tech superintendent Purser End User Reps | IT Manager or other Technical Specialist including Vessel Support Onboard Competence such as Master, Tech Superintendent or Tech superintendentPurser | Project Manager System Owner |
Work Flow Analysis
Process for capturing and confirming our customer’s design and configuration parameters:
To ensure we accurately capture the design and configuration parameters, Adonis utilizes a combination of written documentation and high intensity workshops involving Adonis and key Customer resources, where the work is executed directly in the Adonis Test system.Adonis will provide an overview of the main modules and related workflows within each module.
Detailed workflows and processes will must be provided by the customer, showing the current process in existing or legacy systems.
As part of these workshops we will provide solutions and suggestions Adonis will provide an overview of the main modules and present the functionality supporting key workflows within each module.
As part of the workshops, Adonis will
present solutions on how to manage the workflows within the Adonis
tool
provide suggestions on improvements to current workflow, taking advantage of the functionality in the Adonis tool.
This will be done through demonstrations of system capability and examples using customer workflows and improved workflows.
Set up and configuration will be based on the selected outcome of these workshops and selected solutions.
Data Migration
Adonis recognizes the importance of Data Migration and retaining the integrity of the data during the transfer process.
Adonis will support with
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the Data Migration through advise, providing templates and execution of import of core data.
The data migration strategy is agreed at the start of the project and included in the implementation plan.
For more information on possible DM strategies please view: https://adonishr.atlassian.net/l/c/THYVXU81
Training
Training
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The Project Team will receive training through the principle of EDIP: Explanation, Demonstration, Imitation and Practice
Adonis will provide system access to Test at the very start of the project so that the team can immediately start to familiarize themselves with the layout and functionality.
We will proceed to demonstrate each different module and data group to the Customer project team. As part of workshops, we will start the configuration process of the system and execute each task together with the Customer users in a learning-by-doing approach. As part of the configuration process we will then work with the Customer team to run test scenarios and work through each identified workflow. We also expect the Customer users to practice in the Test system independently. To support this process, Adonis will provide tasks for completion by Customer at the end of each workshop.
Once the configuration and Set Up process is completed, we will execute additional training session for the team and run a limited payroll run.
The Customer team will be trained on both shoreside and onboard modules.
Adonis will also provide the initial round of training for onboard administrators. This will be executed as part of the training prior to Go Live.
Standard training services and deliverables
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Adonis applies a train the trainer approach. Adonis will train the core project team members and administrators to a level where they feel comfortable with executing the tasks in the Adonis system.
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Overview
Adonis applies a train the trainer approach. Adonis will train the core project team members and administrators to a level where they feel comfortable with executing the tasks in the Adonis system.
Further training for end users and distributed users within the customers network who are not part of the core project team will be the responsibility of the Customer.
The Customer team will be trained on both shoreside and onboard modules.
Adonis applies both remote and onsite classroom training, depending on the requirements and availability of the customer.
EDIP Principal
The Customer Project Team will receive training through the principle of EDIP: Explanation, Demonstration, Imitation and Practice
Adonis will provide system access to Test at the very start of the project, so that the team can immediately start to familiarize themselves with the layout and functionality.
We will proceed to demonstrate each different module and data group to the Customer project team.
As part of workshops, we will start the configuration process of the system and execute each task together with the users, in a learning-by-doing approach.
As part of the configuration process we will then work with the Customer team to run test scenarios and work through each identified workflow.
We also expect the users to practice in the Test system independently. To support this process, Adonis will provide homework at the end of each workshop.
Once the configuration and Set Up process is completed, we will execute additional training sessions for the team and support the Customer in a limited payroll run.
Training Documentation
Adonis provides a range of standardized training documentation for the Adonis system. This will be made available to the Crewing and Payroll users.
Any training material which is specific to Customer processes will be the responsibility of the Customer.
In addition to the training that is provided throughout the duration of the project to the core project team, Adonis provides a range of online training modules for the onboard teams and end users. These include videos tasks and easy online content. These modules are specifically tailored towards end users with the aim to alleviate some of the pressure on the Crewing and Payroll Teams once the system is in production.
Adonis applies both remote and onsite classroom training, depending on the requirements and availability of the customer.
Testing and UATTesting and UAT
All testing requires active involvement by the Customer.
Throughout the project, testing will must be done on individual configuration and for individual deliveries by the Customer.
To be able to execute any test, it is important to have a minimum amount of data in the system.
All testing requires active involvement by the Customer.
UAT is to be completed by the Customer with assistance from Adonis as required. The testing is conducted to enable the customer to validate that the software meets the agreed-upon acceptance criteria.
All UAT preparation and requirements must be prepared by the Customer based on their key processes.
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Deployment and Transition Strategy (Shore and Vessel Deployment)
A A detailed roll out plan, including onboard installations , will be prepared in collaboration with Customer as part of the planning stage. Please note that once the hardware is onboard, the installation of Adonis can be executed remotely.
The core part of a successful transition is to install and run the Adonis system in parallel with existing systems prior to Go Live.
We recommend an onboard pilot on a limited number of vessels. Preferably with different operations to ensure we have covered scope.
This will include onboard, crewing/manning agents as well as end users (crew not onboard)
We will then run a parallel payroll run where we allow for ample time to adjust as part of the process.
To avoid double entry period, it is possible to prepare an export to your current payroll system from Adonis.
Prior to and during this period, training will be provided and additional support will be available through the project.
Pilot
We recommend to run a crewing Pilot if possible for a limited number of vessels.
Please be aware that this will require a limited period of double entry for the organization, which is why configuration should be thoroughly tested in the Test system in advance of any Pilot start up.
This is to ensure we avoid a lengthy pilot period or lengthy gap between Pilot and Go Live.For Go Live we highly recommend that the full organization goes live together to avoid
Go Live
Any Go Live should be managed by the Customer to ensure the right operational considerations are taken. Can be done as a staggered roll out or as a single go live.
Considerations to be made are:
Sufficient testing and UAT
The training of shoreside and onboard staff.
possible implications of double data entry: duplication and additional work for shoreside and onboard staff.
High and Low Season
Support by Super Users and availability of the Project Team
In addition to above, we find that engagementis essential to manage managing expectations within the project team and towards the end users. A communication plan towards the whole organization is a key part of managing this. As is including and directly involving onboard and end users in the project team and the preparation of a roll out plan from the very start of the process.
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Stage | Adonis Responsibility | Customer Responsibility | |
Scope and Planning
| Establish and agree Scope | Establish and agree Scope | |
| Provide a draft Implementation Plan Provide a draft Rollout plan
| Confirm and commit to Implementation Plan Confirm and commit to Roll Out Plan
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Project Resourcing | Provide Functional, Technical and PM Resources to carry out Adonis tasks | Provide Functional, Technical and PM Resources to carry out Customer tasks | |
Project Management | Coordinate Adonis resources and activities according to scope and timeline | Coordinate Customer resources and activities according to scope and timeline OVERALL RESPONSIBLE | |
Project Communication | Managing all Adonis provided project tools including reporting | Call Steering Committee Meetings (SCOM) | |
| Call Project review meetings | ||
| Communication with end users | ||
Change Management | Managing and Tracking Change requests | Managing Change Request expectations within own organization | |
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Budget | Invoicing according to agreement | Managing overall budget | |
Reporting on time spent by resources |
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Reporting on expected exceptions or deviations |
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Installation and Technical | Preparation of Adonis Cloud environments including SQL and remote access for Customer team | Preparation of all local environments as well as onboard, including SQL and remote access for Adonis team | |
Installation of Adonis software on Adonis Cloud environment
| Installation of Adonis software on own sites including Onboard Installations (Adonis will support with installation of Adonis software) | ||
Replication set up and initiation
| Define Replication Rules |
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Data Migration | Data MigrationData Import Import of standard data sets to Adonis Advise on Data Import Templates for import of standard data sets to Adonis | Data Extraction from legacy system, Data Cleaning and population of data into format for import
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Modules and Configuration | General configuration of all Modules | Provide all data including org set up, person information | |
| Define Content such as General Codes and Views
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Analyze workflows from system perspective | Provide Workflows | ||
Plan and Run Workshops | Actively participate in workshops | ||
Report Development
| Provide reporting requirements and specifications
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Training | Train the trainer training - of core project team members.
| End User training - all other | |
Standardized Product Documentation Available on Confluence Standardized How To’s Available on Confluence Adonis Academy and e-learning – at cost | Any other tailored or customer specific training documentation
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UAT |
| Preparing UAT
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Responding to result of UAT | Executing UAT
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Go Live | Go Live Support | Go Live planning and execution |
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It must be acknowledged by all parties atht that changes to the scope may cause delays and have additional cost implications.
All changes must be approved by both Project Managers – Adonis and Customer.
Some Change Requests may require the approval of a Steering Committee or Project Board or other Stakeholders.
Change Management should follow the below principles:
Scope: Change requests must be evaluated to determine how they will affect the project scope.
Schedule: Change requests must be assessed to determine how they will alter the project schedule.
Costs: Change requests must be evaluated to determine how they will affect project costs. Labor is typically the largest expense on a project, so overages on completing project tasks can quickly drive changes to the project costs.
Quality: Change requests must be evaluated to determine how they will affect the quality of the completed project. Changes to the project schedule, in particular, can affect quality as the workforce may generate defects in work that is rushed.
Human resources: Change requests must be evaluated to determine if additional or specialized labor is required. When the project schedule changes, the project manager may lose key resources to other assignments.
Communications: Approved change requests must be communicated to the appropriate stakeholders at the appropriate time.
Risk: Change requests must be evaluated to determine what risks they pose. Even minor changes can have a domino effect on the project and introduce logistical, financial or security risks.
Procurement: Changes to the project may affect procurement efforts for materials and contract labor.
Stakeholders: Changes to the project can affect who is a stakeholder, in addition to the stakeholders' synergy, excitement and support of the project.
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All identified project resources on both sides shall be readily available on to the project throughout the implementation of all activities to achieve target ‘go live’ datesthe life of the project and according to schedule.
Customer accepts that the Adonis team will perform their duties through a combination of onsite and off-site activity.
All work will, to a reasonable extent, be conducted within standard Adonis Standard Business Hours.
Project timeframes are based on having timely access on reasonable notice to to key staffresources, information and expertise within Customer organization.
Reasonable office space and facilities exist to enable Adonis and Customer project teams to work together on-site.
Full cooperation will be provided by the suppliers of the systems, with which Adonis will create interfaces according to the needs.
Resource backup Backup resources are identified to support the project in case the identified key project resources are not available to ensure project continuity and achievement of set timelines.
Customer resources will make themselves available for Adonis workshops. The required workshops, as well as the identification of Customer stakeholders and attendees, will be done agreed during the scope and planning stage. Should Customer be unable to attend and provide the information required (which results in a delay in the delivery of deliverables), then delivery arise due to lack of Customer attendance or provision of required information, Adonis will raise a change notice with updated timescales and cost.
Customer will answer any Adonis related queries in a timely fashion as to not hinder development.
All information and data in existing sources will be made available for the project and evaluated as part of the data migration.
Customer has appropriately skilled individuals with knowledge of current and desired Customer business processes or existing systems to attend workshops
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Adonis uses JIRA for managing all parts of our projects including planning, progress and work package
Temporary access can be provided to the customer. Reports will be issued on a regular basis from the tool.
In addition we use JIRA for managing incidents/issues and additional requests
The Project team will communicate through and keep track of incidents in JIRA.
Customer can respond and communicate directly in issues by email. No integration on customer end required.
Teams/SharePoint is used for document sharing, chat and meetings
Adonis will set up full access to a dedicated area on Teams for communication via chat, file sharing and arranging meetings. Access requires that Teams is in use by customer organizationthe Project Team.