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Support Service Matrix | Standard Support | Premium Support | ||
Monitored Email Support | Within Office Hours | 24/7/365 | ||
Manned Support by Phone | Within Office Hours | 24/7/365 | ||
Monitored Chat Support | Within Office Hours | 24/7/365 | ||
Remote Support assistance via screen-sharing or remote connection |
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Regular reviews by allocated Adonis Account Manager |
| Access to Product upgrades, updates & patches |
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Access to Adonis Standard Documentation and the Adonis Knowledge Base Confluence. |
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Dedicated Support page with full overview of all Support and Development issues |
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Deducated Account Manager with Regular reviews and meetings |
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Dedicated Customer Success Manager |
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Customer Obligations
To ensure that a customer can take full advantage of the systems for several years with streamlined performance, Adonis maintains a close working relationship with its customers. The following things are considered normal customer obligations.
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