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Troubleshooting Steps
This is the recommended order to troubleshoot broken Scorm courses:
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Troubleshooting Steps
This is the recommended order to troubleshoot broken Scorm courses:
- Check the Scorm version (see 5440507153)
- Check that the course link is published (see 5440507153) (only applies to 4.2.x)
- Check the SCOId and Resource Id for invalid characters (see No Error (infinite loading) or "No Links Specified" in the LMS, fixed in 4.3.0)
- Check the SCOManifest.js and ensure a SCOId is mapped (see 5440507153)
- Check the browser's Console for errors and Network tab for external calls and or errors (including 3rd party cookies and if the course is using Flash).
- Note: Often, Scorm courses will cancel a web request for their entry point and then re-request it. This is very common, and hasn't been known to cause any issues (and can be reasonably ignored as the problem):
- Note: Often, Scorm courses will cancel a web request for their entry point and then re-request it. This is very common, and hasn't been known to cause any issues (and can be reasonably ignored as the problem):
- Check the Scorm calls by debugging the Scorm course via the browser's Sources tab and setting break points in API.LMSGetValue and API.LMSSetValue in MarineLMS-SCORM-API.js (see 5440507153)
- Try and import the Scorm course locally, and debug the extraction process to ensure the course contains activities and has a valid manifest (see 5440507153)
- Check the package works outside the LMS by verifying the package on the Scorm Cloud (see 5440507153)
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Course Is Not Viewable By Students
There is currently an issue on 4.2.x with the importScorm command, caused by
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- After running importScorm, navigate to the course itself (final link).
- Before changing the template to the SCORM course template as you normally do, you need to Edit > Links > Publish the link.
- Then you can change the template to the proper SCORM template. (Edit > Page > Change Template)
Currently the SCORM templates (at least SCORM.Course.Simple.cshtml) don't seem to be aware of this and so no error is shown anywhere in the console or network trace.
Debug the Scorm Extraction (ImportScorm command)
When debugging the ImportScorm command the first break point should be set in CoreClient.Scorm.cs on line 183 (CreateManifestJSFile()). If the sco_resources count is 0, the course either has multiple child activities (which isn't supported until 4.2.x Jira Legacy server System JIRA serverId 23f523ea-1678-3ca2-a1e8-2de53fd3b74a
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Known Issues with Extraction
Recently we have seen an issue were the identifier for the <item> within an <organization> used a Guid which was too long and therefore would fail trying to find the Activity. Adjust the identifer to something smaller and re-zip the package. E.g.:
Testing the Package Externally
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