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For every customer we should have one RRM which is the truth and applied to the LMS. Maintain the files within the Professional Services Google Drive folder of every customer (https://drive.google.com/drive/folders/0B7g9LwWIoQa2Vnlacmhobk1xRjQ). Some customers will have slightly different workflows on where the RRM file is being maintained (i.e. a shared drive the customer provides) and how they update/add courses. The section Customer Specific Processes below describes any customer specific requirements.

Preliminary Workflow to Create Registration Rules

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