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Summary

This article explains how to process urgent booking offline correctly.

Category

Knowledge Base Article

Keywords

Flight Booking, Crewlink

This article explains how to process urgent bookings offline correctly.

Introduction

Sometimes it is necessary Occasionally, there arises a need for the crew travel manager to urgently issue the bookings offline during expediently arrange bookings outside regular office hours. In such a caseinstances, the crew travel manager will call the contact a Crewlink agent via by phone and request make the needed necessary flight arrangements for the crew.

When this happens, no flight information is added in Adonis and Crewlink. All happens via phone and e-mail.

This raises further problems with data synchronization. Since no records for issued flights can be found in Crewlink and Adonis.

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In such situations, flight information is not entered into Adonis and Crewlink systems; all transactions occur through phone and email communication. This poses additional challenges for data synchronization, as there are no documented flight records in either Crewlink or Adonis databases.

Problem

Bookings issued offline missing in Crewlink and Adonis.

Solution

If there is an existing booking request for this crew in Adonis then:

  1. Open this the request in the Crewlink Embedded window.

  2. Open Messages and ask the Crewlink agent to update the booking with the ticket issued offline.
    Specify the PIN, Travel ID, or PNR if possible to make it easier for the agent.

If there is no booking request for this crew in Adonis then:

  1. Create a new booking request in the Crew Change module.

  2. Submit this the request to Crewlink.

  3. Open Messages and ask the Crewlink agent to update the booking with the ticket issued offline.
    Specify the PIN, Travel ID, or PNR if possible to make it easier for the agent.

See also

https://adonishr.atlassian.net/wiki/spaces/KB/pages/2646671488/ATPI+CrewLink+Travel+Interface?search_id=faf0571c-69d8-4d08-bfe0-a7b12191468d