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In this article, we
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collected tips on where to start, where to search for information, and who to contact in case assistance is needed, for
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fresh users, who just started getting
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acquainted with Adonis.
First of all, as long as you are reading this article, we would like to welcome you
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to our growing family of Adonis users! Hoping you will love our applications as much as we do!
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Search for information: where?
You are currently reading our article in Confluence. It contains a lot of user manuals and knowledge
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-based articles. You can simply use the Search bar to
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search for certain information, e.g. competence, crew list, etc.
The easiest way to get to our manuals and knowledge base articles is from the application itself: either from the Start Page - Knowledge Base and User Manual tiles, or from the Service Desk menu:
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In the Knowledge Base you can navigate either via clicking the corresponding tile, e.g. Adonis Personnel Manager Knowledge Base, or via navigating in the menu to the left. The Search bar is a possibility too:
Who to contact in need?
We in Adonis Support will be happy to assist if you have any
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questions. To contact us, please send a mail to support@adonishr.com.
Some customers make a procedure to contact a certain group of persons in charge internally first. If that is the case for your company, it means, that you will need to contact someone internally first, and then the dedicated person in charge will contact Adonis support.
Communication with Adonis Support
When a new request comes to support@adonishr.com, our ticketing system generates a ticket nr for the incoming request, and the requester will receive this ticket nr in
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automatic mail.
Please use the ticket
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Nr in the subject of your mail when communicating further on this topic, in this way all the communication will be stored in our files, and we will be able to assist no matter who from Adonis employees tries to assist
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the matter.
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We would highly appreciate if the following info is provided to Adonis support:
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You can check the ticket status in the Help Center portal: each mail that comes from our
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portal contains a url at the bottom of the mail. Click the
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URL and you will be brought to this ticket in the Portal.
From that screen, you can get access to other open tickets for your company, depending on your access rights.
Good luck in exploring Adonis!