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Summary

This article explains where to start, where to search for information and who to contact in case assistance is needed, for the fresh users, who just started getting acquainted with Adonis.

Category

Knowledge Base Article

Keywords

New User

In this article, we collected tips on where to start, where to search for information, and who to contact in case assistance is needed, for fresh users, who just started getting acquainted with Adonis.

First of all, as long as you are reading this article, we would like to welcome you to our growing family of Adonis users! Hoping you will love our applications as much as we do!

Where to start?

We recommend requesting training or taking a course to get initial knowledge on the application. Based on your role and responsibilities, Adonis can offer various types of educational programs, from very basic to advanced ones.

Please contact support@adonishr.com with your requests on this and we will be happy to arrange training for you!

Contents

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Search for information: where?

You are currently reading our article in Confluence. It contains a lot of user manuals and knowledge-based articles. You can simply use the Search bar to search for certain information, e.g. competence, crew list, etc.

The easiest way to get to our manuals and knowledge base articles is from the application itself: either from the Start Page - Knowledge Base and User Manual tiles, or from the Service Desk menu:

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In the Knowledge Base you can navigate either via clicking the corresponding tile, e.g. Adonis Personnel Manager Knowledge Base, or via navigating in the menu to the left. The Search bar is a possibility too:

Who to contact in need?

We in Adonis Support will be happy to assist if you have any questions. To contact us, please send a mail to support@adonishr.com.

Some customers make a procedure to contact a certain group of persons in charge internally first. If that is the case for your company, it means, that you will need to contact someone internally first, and then the dedicated person in charge will contact Adonis support.

Communication with Adonis Support

When a new request comes to support@adonishr.com, our ticketing system generates a ticket nr for the incoming request, and the requester will receive this ticket nr in automatic mail.

Please use the ticket Nr in the subject of your mail when communicating further on this topic, in this way all the communication will be stored in our files, and we will be able to assist no matter who from Adonis employees tries to assist the matter.

Tip

We would highly appreciate if the following info is provided to Adonis support:

  • Ticket urgency/priority. You can mention High, Medium, Low priority or mention it is Urgent, and identify why.

  • Deadline if any

  • Be informative: provided details, accompanied by screenshots, reduce the time on solving the issue

  • Remember not to transfer any personal data like crew birthdate, passport info etc. Screenshot containing such information needs to be blurred, or a forwarded mail containing such information needs to be “cleaned up“ before being forwarded to support.

You can check the ticket status in the Help Center portal: each mail that comes from our portal contains a url at the bottom of the mail. Click the URL and you will be brought to this ticket in the Portal.

From that screen, you can get access to other open tickets for your company, depending on your access rights.

Good luck in exploring Adonis!