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Notification Service Logs and Events

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The details below are applicable for ANS v2017.1.1.00 and higher.

NS Logs and Events

NS Logging can help to understand the reason for failure on startup.

  1. Check NSOperation.log file. By default log file is located in the same folder as NS. If there is no log file check section “How to enable NS log file”
  2. Check events from NS in Control Panel - > Administrative Tools -> Event Viewer-> Windows Logs -> Application. The relevant events have Source = AdonisNotificationService.

Development needs both logs and events to investigate the issue. The events may be saved as shown on the screenshot below:


How to enable NS log file

  1. Open folder where NS installed. Default folder is C:\Program Files (x86)\Adonis\NotificationService
  2. Open NS config file NotificationService.exe.config in text editor
  3. Set setting OperationLogEnable = true

<configuration>

      <appSettings>

                <add key="OperationLogEnable" value="true" />

                 …

Also, it is possible to specify a folder for log file in the parameter OperationLogFolder. By default value is empty. This means that the log file will be written to the same folder where NS located.

        <add key="OperationLogFolder" value="" />

  1. Save file
  2. Restart Adonis Notification service
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