What to do when Emails go to Junk/ Spam folder
- Helen Ustych
- Daria Chebotaieva
This article explains how to avoid cases when emails from Adonis Jira end up in your Junk/ Spam folder.
Description
Every email we receive goes through a filtering process that reviews it for legitimacy and any malicious cues. If the email does not pass the filtering process, it gets placed in one of two places: your junk folder or your quarantine folder if it’s malicious.
However, not always the e-mail in the junk folder/ quarantine folder are malicious. They might be just from the none recognized address. To fix this problem and mark the sender as a “trusted source” follow the below steps:
How to move to Inbox
In this example, we are using Outlook app. If you are using other mail client, the steps can differ.
Go to your Junk email
Right-click on the message and select Junk | Not Junk
Tick the option for “Always trust email from “jira@adonishr.atlassian.net”.
