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Crewlink: booking offline

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This article explains how to process urgent bookings offline correctly.

Introduction

Sometimes it is necessary for the crew travel manager to urgently issue the bookings offline during the out-of-office hours.

In such a case, the crew travel manager will call the Crewlink agent via phone and request the needed flight for the crew.

Contents

When this happens, no flight information is added in Adonis and Crewlink. All happens via phone and e-mail.

This raises further problems with data synchronization. Since no records for issued flights can be found in Crewlink and Adonis.

Problem

Bookings issued offline missing in Crewlink and Adonis.

Solution

If there is an existing booking request for this crew in Adonis then:

  1. Open this request in the Crewlink Embedded window.

  2. Open Messages and ask the Crewlink agent to update the booking with the ticket issued offline.
    Specify the PIN, Travel ID, or PNR if possible to make it easier for the agent.

If there is no booking request for this crew in Adonis then:

  1. Create a new booking request in the Crew Change module.

  2. Submit this request to Crewlink.

  3. Open Messages and ask the Crewlink agent to update the booking with the ticket issued offline.
    Specify the PIN, Travel ID, or PNR if possible to make it easier for the agent.

See also

https://adonishr.atlassian.net/wiki/spaces/KB/pages/2646671488/ATPI+CrewLink+Travel+Interface?search_id=faf0571c-69d8-4d08-bfe0-a7b12191468d

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