In this article, you find answers to the most common questions.

Questions

Why is Adonis moving to Jira Service Management

Jira Software from Atlassian Software has already been used by our Development Department for several years. We now want to streamline and improve your customer experience by integrating all our remaining customer services on the same platform. 

For you, as a customer, it will mean a better dialogue, increased insight into your own and your Organizations ongoing issues, an integrated knowledge base, and overall an easier user interface compared to the current portal.

When will the move happen

The goal is to be fully moved over to Jira Service Management from ConnectWise by the end of July. We will be moving our services in phases.

• Professional Services – by end of June

• Service Desk – by end of July

• Other Services – throughout July