Description

C Teleport is an APM travel interface intended to collect an employee's personal data and send it to C Teleport. C Teleport is a travel management platform that optimizes flight bookings with pre-filled information: passenger data, route details, and crew changes from the APM data system.

C Teleport is a third-party application owned by the GMT (Global Marine Travel) company.

Functionality

APM allows initiating the flight booking procedure from two different places:

• The Flight Details data group to book a flight for a single person. For more information, see Booking from Flight Details.

• The Crew Change module to book flights for multiple crew members simultaneously. For more information, see Booking from Crew Change.

Booking from Flight Details

To create a flight booking request from the Flight Details data group, select a crew member to be affected and navigate to the Data groups ribbon tab > the Flight Details data group. When the Flight Details data group becomes active from the Manage tab, follow the steps below:

1. On the toolbar, click the Book Flight command. Clicking it opens the Book Flight dialog:

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2. Within the Book Flight dialog, fill in the fields as described below:

   • Booking Number is a request number assigned by C Teleport

   • Direction. Select the flight direction: From vessel or To vessel

   • Departure Airport (mandatory). From the drop-down menu, select the airport from which a passenger will fly

   • Departure Date (mandatory). Select the date when a passenger must leave

   • Arrival Airport (mandatory). Select the airport of destination

   • Arrival Date (mandatory). Select the date when a passenger must arrive

   • Nationality is a crew member's nationality fetched from Personal Details.

   • Passport Country is the country that issues the passport to a passenger. The data is fetched from Personal Details.

   • Passport Expires is the date when the passport expires.

   • Passport Number is a unique number of a passenger’s passport. The data is fetched from Personal Details.

3. Click Send booking request to proceed.

Once completed, you are redirected to the flight selection page:

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Enter the credentials provided in Global Options while establishing connection with the C Teleport server. For more information, see Communication Setup.

Booking from Crew Change

You can book flights with the help of the Crew Change module. To access the module, click the Crew Change module in the Modules ribbon tab. The module becomes active from the Manage tab.

Within the module, create a flight booking request by following the steps below:

1. Select the required crew change port and go to Details > the Flight Booking tab.

2. In the View group of the Manage ribbon tab, select the type of activity linked to the crew-change: From Vessel (for off-signing crew) or To Vessel (for on-signing crew).

3. Click Add Crew on the ribbon to open the Add Crew dialog, which contains all the crew assigned to on-/off-signing crew change, respectively:

4. Within the Add Crew dialog, select the crew member(s) for whom you want to book flights and click Copy Selection to proceed. This results in displaying a flight booking request with the NONE status in the grid of the Flight Booking tab:

5. Enter the required travel data into the fields right above the flight booking grid:

   • Nearest Airport. Select the airport to be added as Arrival or Departure Airport for the selected on-/off-signers.

   • Travel Time. Specify in the format hhmm.

   • Dpt. Date/Arv. Date.

   • Dpt. After time (hhmm)/Arv. Before time (hhmm).

6. Click Book Flight on the toolbar to proceed.

Once completed, you will need to confirm the flight booking:

Click Yes to proceed.

Once completed, you are redirected to the flight selection page:

Enter the credentials provided in Global Options while establishing a connection with the C Teleport server. For more information, see Communication Setup.

Flight Inbox

After creating flight booking requests, they are then moved to the Flight Inbox module for further processing. Go to the Modules ribbon tab > Flight Inbox to access the module.

The Flight Inbox module enables you to manage the flight requests created for crew members and track all the changes made by the C Teleport agent. To get started, in the View group of the Manage ribbon tab, filter the records by selecting From Vessel (for off-signing crew members) or To Vessel (for on-signing crew members):

The descriptions of the booking states are as follows:

• CONFIRMED. The booking is successfully created, but the ticket is not issued yet. 

• ISSUED. The ticket is issued.

• REFUND_PENDING. The booking is cancelled but not refunded yet.

• CANCELLED. The booking is cancelled and refunded.

• APPROVAL_REQUIRED. The booking requires the principal’s approval. The ticket will not be issued until the booking is approved.

• DECLINED. The principal declines the booking. The status equals CANCELLED.  

• CHANGE_PENDING. The ticket exchange is requested. 
  
  
  

C Teleport User Manual

Housekeeping

To ensure the interaction between APM and C Teleport is smooth and efficient, cover the workflow of a one-time setup. The setup is required to handle flight bookings based on your specific needs.

Communication Setup

To get started, you must establish connection with the C Teleport server. To do this, navigate to the Setup ribbon tab > Global Options > Datagroups > Travel Interface:

On the dialog, first, select C Teleport from the Interface drop-down list. When selecting, the configuration settings for the C Teleport interface become available to you.
You can access the details required to connect to the C Teleport service in the Booking section. Most of the details are provided by C Teleport:

• Search Url is an URL to the C Teleport server

• Refresh Url is an access token URL

• User Name is your username in the C Teleport interface

• Password is your password in the C Teleport interface

• API Key is an application ID number in the C Teleport system

Select Debug mode and specify the path to the folder where you want to store all the booking request and response files.

Airport Codes Setup

You need to set the airport codes and names. For this, follow the steps below:

1. Go to the Setup ribbon tab and click the General Codes button.

2. On the Structure pane, click the Travel code category to expand it and select Airport.

3. Click the New button in the Actions group of the Manage ribbon tab. The General Code Editor (Airport) dialog appears:

    

4. Enter a Code (mandatory field), a unique alphanumeric APM code.

5. In the Text field, identify the full name of the code and its alternative name, if needed, in the Alternative field.

6. In the Sort field, define the order of airport codes in the list (where 0 means the first record in the list).

7. In the Is Passive field, specify whether the port code is active or passive. Passive codes appear unavailable.

8. In the Options section, define the airport-related information:

   • Airport Type (international, domestic, etc.)

   • City Code associated with the airport location

   • Country where the airport is located

   • Latitude and Longitude coordinates of the airport

9. Click OK to save the records.

As a result, a new airport type appears on the airport list.

Airlines Setup

You need to set up supported airlines. For this, follow the steps below:

1. Go to the Setup ribbon tab and click the General Codes button.

2. On the Structure pane, click the Travel code category to expand it and select Airlines.

3. Click the New button in the Actions group of the Manage ribbon tab. The General Code Editor (Airlines) dialog appears:

    

4. Enter a Code (mandatory field), a unique alphanumeric APM code.

5. In the Text field, identify the full name of the code and its alternative name, if needed, in the Alternative field.

6. In the Sort field, define the order of airport codes in the list (where 0 means the first record in the list).

7. In the Is Passive field, specify whether the port code is active or passive. Passive codes appear unavailable.

8. In the Options section, define the country to which the airline belongs to.

9. Click OK to save the records.

As a result, a new airline type appears on the airline list.